Return and Refund Policy
At Online Army Store, we strive to provide you with top-quality products and exceptional customer service. We understand that there might be situations where you need to return a product or request a refund. Please read our Return and Refund Policy carefully to understand your options and our guidelines.
Return/Replacement Instructions
To ensure a smooth return or replacement process, please follow these instructions carefully:
Timeframe for Return/Replacement:
Returns or replacements are only accepted within 5 days from the date of delivery. No requests will be accepted after this period.
Condition of the Product:
The product must be in its original packaging and with tags.
You must also send us clear photos of the product and the packet slip via WhatsApp at 7905941644.
The Refund will be initiated as mention below after the pickup is completed:
Refunds will be processed within 24-48 hours if you send a photo or video of the product clearly visible when handing it to the courier delivery agent.
If the photo/video is not clear or is missing, the refund will be processed only after the product is delivered to our warehouse.
Replacement Process:
For replacements, the same photo and video requirements apply to ensure timely dispatch of the replacement item.
Refund Process:
Refunds will be processed manually to the UPI ID or barcode provided by the customer.
Simple Steps for Return/Replacement
- Contact Us
- Message us on WhatsApp No 7905941644 with your Order ID, photos of the product, and the packing slip.
- Verification and Confirmation
- After verification, we will confirm and create a return pickup for you. You will receive a Ticket ID/Track ID for the return process.
- Handing Over to the Delivery Agent
- Once the pickup is scheduled, ensure to send us a photo/video of the product clearly visible when handing it over to the courier delivery agent, as mentioned in Point No 4 of the Return/Replacement Policy, for a safe and timely refund.
- Refund or Replacement Processing
- After receiving your confirmation and required photos/videos, we will initiate the refund within 24-48 hours manually to your UPI ID or barcode provided by you.
- If you requested a replacement, we will dispatch the new order within 24-48 hours, excluding Sundays (Pickup from our warehouse is closed on Sundays).
- For Orders Above ₹2000: The refund will be initiated once the product arrives at our store and undergoes verification.
5. Return & Replacement Charges Based on Conditions
- If the product is damaged or you wish to return or replace it for any reason, kindly share the photos and packet slip as proof.
- ₹50 will be deducted for the first item, and ₹25 for each additional item from the refund amount for returns or replacements after verification.
For Entire Order Return Above ₹2000.
- If you wish to return the entire order above ₹2000 without any valid reason, we will first verify your request based on customer experience and product satisfaction.
- If the majority of customers are satisfied with the product and your claim seems invalid, a ₹100 charge will be deducted from your refund.
Non-Returnable Categories/ Reverse Pickup
Self-Shipping Required for Selected Items:
Products under categories including bags, tactical vests, helmets, camping tools, and footwear (boots/shoes) may require self-shipping for returns or exchanges. Reverse pickup service may not be available for these items. Customers must ensure proper packaging while returning the product. Shipping costs will not be reimbursed unless there is a verified defect or wrong item delivered.
Note: Please check the product description carefully before purchasing, as these items are strictly non-returnable and non-replaceable.
| Category | Non-Returnable Items |
| Badges | Cap Badges, Shoulder Badges, Patches |
| Accessories | Tie, Tie Pins, Lanyards, ID Card Covers, Key Chains |
| Uniform Items | Junior Uniform, Uniform Cover, Rank, Regimental Scarf |
| Apparel Items | Winter Caps, Socks |
| Decor Items | Diaries, Decor Items |
| Vehicle Insignia | Car Insignia, Bike Insignia |
| Belts & Buckles | Buckles, Belts |
| Stars & Emblems | Stars, Ashok Stambh |
| Caps | All types of Caps (P Caps, Side Cap, Hats, Winter Caps) |
| Tactical Gear | Knee Pads, Tactical Bands, Tactical Gear Items |
| Boots & Shoes | All Types of Boots & Shoes |
| Kindly Note! All items mentioned in the above table are non-returnable due to their personal-use and customized nature. However, in rare cases if a return is genuinely needed, we kindly request you to ship the product back at your own arrangement. Once received, a refund will be processed manually within 48 hours. We sincerely appreciate your understanding and assure you of our best support always. | |
Order Cancellation Policy
- If the order is cancelled after dispatch for prepaid orders, the delivery charges will be deducted from the refund amount.
- If the order is cancelled by the customer at the time of delivery, the customer will be required to pay an advance payment of ₹100 when reordering. This amount will be subtracted from the total amount at the time of delivery for order security and confirmation.
- For Cash on Delivery (COD) orders, if cancelled, the customer must also pay an advance payment of ₹100 when reordering. This amount will be subtracted from the total amount at the time of delivery.
Policy Updated Date
- Policy last updated on 31 March 2026.
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Online Army Store
