Placing an order is simple:

1. Browse our website and select the items you like.

2. Add them to your cart.

3. When proceeding to checkout for the first time, you’ll be asked to register on our website — it’s quick and secure.

4. Fill in your shipping and payment details.

5. Confirm your order — you're done!

📺 Need help? Watch our YouTube video guide below for a step-by-step walkthrough of the ordering process on this page.

Yes, if you're visiting our website for the first time, you'll need to register before completing your checkout.
This helps us keep your order details secure and makes it easier for you to track your order, access your order history, and receive updates.

👉 Registration is quick and happens automatically during your first checkout.

We offer the following payment options on our website:

• Online Payment via PhonePe and Razorpay
  (Supports UPI, Debit/Credit Cards, Net Banking, and more)

• Cash on Delivery (COD)

📌 Please Note:

• Minimum order value is ₹200

• COD is available only for orders above ₹650

• Customers from Jammu & Kashmir, Bihar, and Manipur must place prepaid orders only — COD is not available in these regions

Yes, absolutely!
Anyone can place an order on our website — we proudly serve both defence personnel and civilians.

However, please note that a few specific items are restricted for civilian purchase in accordance with regulations. These restrictions are clearly mentioned on the respective product pages.

📜 For complete details, we recommend reading our
Purchasing Policy on Army Goods before ordering.

We’re committed to serving all our customers with honesty, transparency, and pride.

Yes, you can!
We allow cancellation or modification before the order is dispatched.

✅ For COD orders:
You can cancel directly, or call/WhatsApp us for any changes. We also call every COD customer for confirmation and to make any changes if needed.

💳 For prepaid (paid) orders:
If cancelled, the amount will be refunded within 24–48 hours directly to your account.

🕒 Quick Tip:
A Cancel button is available on your order page for the first 8 hours after placing your order.
You can cancel it on your own during this time. After that, just call or message us with your Order ID, and we’ll help you out.

Tracking your order is simple and hassle-free!

Once your order is dispatched, the status will change to “Shipped” in your My Orders section.

We’ll upload complete tracking details, including:

• 📦 AWB Number

• 🚚 Courier Name

• ⏰ Time of Dispatch

You can click the tracking link anytime to check the live status of your shipment.

🔔 You'll also receive these updates via SMS and email.
Need help? Just WhatsApp or call us with your Order ID, and we’ll guide you instantly!

1. ✅ Processing – Your order has been successfully placed and received by us.

2. 📩 Confirm – Your order has been reviewed and accepted.

3. 📦 Packing Done – Your order has been packed and is ready.

4. 🚚 Ready for Dispatch – Your packed order is about to be handed over to the courier.

5. 📞 Confirmation Call Not Answered – For COD orders, we tried to reach you for confirmation but couldn’t connect. Please contact us.

6. 🏬 Completed – Your order has been picked from our warehouse. Tracking details will be uploaded shortly.

7. ✈️ Shipped – Your order has been dispatched. AWB number, courier name, and dispatch time are updated in your order details.

8. 📭 Delivered – Your order has been successfully delivered.

⚠️ What do the additional statuses mean?

9. ❌ Cancelled – Your order has been cancelled on your request.

10. ⚠️ Failed – The order attempt was not successful. Please try again.

11. ⌛ Pending Payment – You started the payment process, but it hasn’t been completed. Retry or contact us if the amount is deducted.

Yes, you're most welcome!
You can visit our physical store located in Lucknow.

📍Just search “Online Army Store” on Google Maps to get accurate directions.

We’d love to see you there!

Yes, we do have shipping charges, starting from ₹50. The charge varies based on the total order value.

Here’s the breakdown:

• 🛒 ₹200 – ₹2999 → ₹50

• 🛒 ₹3000 – ₹4999 → ₹65

• 🛒 ₹5000 – ₹5999 → ₹95

• 🛒 ₹6000 – ₹7999 → ₹125

• 🛒 ₹8000 – ₹9999 → ₹145

• 🛒 ₹10000 and above → ₹200

These charges help us ensure safe and timely delivery of your order.

Yes, we offer a 5-day return and replacement policy from the date of delivery.

📝 To request a return:
Simply message us on WhatsApp or call us with your Order ID within 5 days, and we’ll assist you with the easy return process.

📖 For full details, please check our Return & Replacement Policy.

We're here to make your shopping experience smooth and worry-free!

You can reach our customer support team through the following methods:

• 📱 WhatsApp or Call: 7905941644

• 📧 Email: Use the contact form on our website for email support

• 🌐 Website Contact Form: Quick and direct way to send us your queries

⏰ Support Hours:
10:00 AM – 06:00 PM, Monday to Saturday

We aim to respond to all queries within 2–5 hours. We’re here to help you with anything you need!